About City Bus in Kuwait
City bus has always maintained Operational Excellence, Sustainable Growth
and Technical Innovation as the trinity of its strategic initiatives.
In these fast-evolving times, the company maintains its focus on
continuous performance improvement of the entire value chain through
organizational efficiency, process standardization, improved quality and
cost optimization ensuring a culture of operational excellence within
the organization.
In keeping with our
philosophy of bringing the world class service to Kuwait, City bus has
onboard Vehicle Tracking System (VTS) which presents us with significant
real-time data of the operating environment. It is our people first
philosophy that led us to introduce a fleet of new vehicles with low
emission norms to reduce the carbon footprints. It is our concern for
the safety of our passengers that we maintain a strict preventative
maintenance program whereby every bus undergoes quality inspection audit
at periodic intervals. Coupled with this, City bus also launched the
Drivers Training Academy in association with the Kuwait Traffic
Department not only to impart continuous education and skill to our
drivers but also to sensitize our drivers towards needs of our
passengers.
The management has maintained customer satisfaction as the cornerstone
of its sustainable growth initiatives and has introduced more routes,
increased frequency during peak hours, extended the operating hours,
started 24-hour airport transfers in order to provide its customers with
superior service standards. Technology developments have been
disruptive, but they also offer huge promise and productivity gains, the
connectivity of the mobile internet; hybrid vehicles; smart
infrastructure; self-drive vehicles.
City bus is committed to
technical innovation by modernizing the public passenger transport
services with a shift towards introducing greener vehicles with better
emission standards, creating vehicle pooling services enabling people to
leave their cars behind and deploying double Decker buses to enhance
the customer experience in Kuwait.
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